At Paper Memories Plus, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return policy below.
We accept returns under the following conditions:
Items must be returned within 14 days of delivery
Products must be unused, undamaged, and in original packaging
Proof of purchase (order number or receipt) is required
Customized or personalized items are non-returnable, unless defective
To start a return, please contact us with your order details:
Return Address:
Paper Memories Plus
114 North Ward St.
New Brunswick, NJ 08901
United States
Phone: +1 732-740-9133
Emails: rands1498@aol.com / jpatel1892@hotmail.com
Our support team will guide you through the return process.
Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service
Paper Memories Plus is not responsible for lost return shipments
Once your return is received and inspected, we will notify you
Approved refunds are processed within 5–7 business days
Refunds will be issued to the original payment method
Shipping charges are non-refundable
The following items cannot be returned:
Personalized or custom-made products
Clearance or final sale items
Gift cards
If you received a defective or damaged item, please contact us immediately.
We will arrange a replacement or exchange where applicable.
If you have any questions about returns or refunds, feel free to reach out:
📍 Address: 114 North Ward St., New Brunswick, NJ 08901, USA
📞 Phone: +1 732-740-9133
📧 Email: rands1498@aol.com / jpatel1892@hotmail.com
We’re happy to help!